Making a purchase

Add products to your cart by pressing the “Add to Cart” button. Look carefully at what you pick, as some of the items are finished products (Exclusive dolls) and some are downloadable instructions (Tutorials). You can change the content of your cart until you continue to the checkout. After completing your purchase, no further changes can be made.

Shipping costs will be added to orders that require delivery:

• 5 $ within Estonia

• 15 $ within the European Union

• 30 $ outside the European Union

Downloadable products have no shipping cost.

All prices in my shop are in american dollars. Through PayPal, you can make purchases regardless of your location or currency, as PayPal will automatically convert the price to your currency before you complete the payment.

Finished items are shipped from Estonia using priority airmail. The package will be shipped within 2–5 business days after the payment is cleared. It takes approximately 7–10 days within Europe and 14–28 days outside Europe for packages to reach their destination. You will receive a tracking number for your order. Please be aware that any international customs duties are your responsibility.

Downloadable products are sent to the email associated with your PayPal account. You will receive an automatic link to download the PDF file. If the crochet tutorial includes videos, you will find a link in the file. If you do not receive the download link, please check your junk folder or contact me.

If, for any reason, you are not happy with your purchase, please contact me at info@monoxatoys.com within 14 days of receiving the item. You can only return products that are not used or damaged. You will receive a full refund as soon as I get the item back in its original condition. Return shipping costs are the responsibility of the buyer. There is no refund or exchange option for downloadable products.

When purchasing a pattern, you will have lifetime access to the file and all of its updated versions. However, to protect the instructions from fraud or malicious acts, access to the file is limited to 100 times per opening or downloading. I recommend downloading the pattern to your computer or any other device and making a copy of it onto a flash drive or CD for any future issues or losses.

Any issues with downloads and renewals of access to the files will be resolved via email.